What is an AI agent?
An AI program that plans its own steps toward a goal, uses tools and completes tasks, rather than just answering questions.
In detail
In an ordinary AI chat, you ask a question and it gives an answer. An agent is different: you give it a goal, and it breaks the goal into steps, decides what to do first and which tools to use (such as querying a database, filling in a form or sending an email), then adjusts each next step based on the results until the task is done.
For example
The goal is “every Monday morning, summarize last week's overdue receivables”. The agent exports data from the finance system, filters out overdue customers, sorts them by amount, writes a short summary and sends it to the finance manager.
How companies use it
Best for repetitive work with fairly clear rules, many steps and back-and-forth across several systems. At first, have people review the key steps; once it runs reliably, gradually hand over more.
Common misconceptions
Thinking agents can fully replace people. They are good at execution, but setting goals, handling exceptions and owning the final judgment still need human oversight.
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