What is system integration?
Connecting enterprise software that previously ran independently, so data and processes flow automatically between systems.
In detail
Companies often run ERP, CRM, e-commerce platforms, accounting software and warehouse systems side by side. Each holds part of the information, they don't talk to each other, and staff end up moving data by hand. System integration connects them through interfaces, reducing duplicate entry and inconsistent information.
For example
Orders from the e-commerce platform sync to the ERP automatically, and once shipped, the tracking number is sent back to the platform and the customer automatically.
How companies use it
First map out where the data comes from, where it goes and which system is the source of truth, then decide how to integrate.
Common misconceptions
Not deciding which system owns the “master data”. If both sides can edit it, in the end nobody can say which version is correct.
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