What is business process automation?
Using software to carry out repetitive, rule-based business steps automatically, reducing manual entry, handoffs and checking.
In detail
Much daily work consists of copying and pasting between systems, sending email notifications and approving by rule. Process automation hands these steps to systems that follow the rules, leaving people to handle only the exceptions. Tools can be the automation built into an ERP, workflow platforms such as n8n, or a combination with AI to process unstructured information.
For example
After a customer places an order on the website, the system automatically creates a sales order in the ERP, checks stock, sends a confirmation email and notifies the warehouse to prepare the goods.
How companies use it
Start with processes that are frequent, have clear rules and where the cost of errors is manageable; map them out clearly before automating.
Common misconceptions
Automating a messy process as it is. If the process itself is flawed, automation only makes errors happen faster.
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