What are proactive alerts?
The system notifies the people responsible before a problem occurs or gets worse, rather than waiting for someone to spot it in a report.
In detail
Traditional management “looks back after the fact”: you only learn what went wrong when you read the reports at month-end. Proactive alerts set the rules in advance; once triggered, they are pushed to the owner via email, WeCom, Lark or other channels, together with the relevant data.
For example
When a product's stock falls below safety stock, the system automatically notifies purchasing and attaches the last 30 days of sales and orders in transit.
How companies use it
Every alert must make clear “who it goes to and what they need to do”. If an alert has no corresponding action, it is better not to set it up.
Common misconceptions
Sending alerts to a large group. When everyone receives it, often nobody owns it.
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