What are agent skills?
Reusable, ready-made methods for handling tasks, prepared for AI agents, including the steps, rules and tools required.
In detail
If the AI has to work things out from scratch for every task of the same kind, the results are inconsistent. Turning the method into a skill, for example what checks “handling change requests” includes, which systems to call, and when to hand over to a person, lets the agent follow the same method every time, making quality more controllable.
For example
The “month-end receivables reconciliation” skill specifies: first export open invoices, then match them against bank transactions, and list differences above €100 for the accountant to confirm.
How companies use it
Start by documenting the working methods of the best performers on the team, write them as clear steps and rules, then hand them to the agent to execute and refine.
Common misconceptions
Writing skills too vaguely, such as “handle the orders for me”. The more specific the rules, the more stable the results.
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