What are digital employees?
An AI assistant designed for a specific business role that takes on part of the daily work, working alongside human employees.
In detail
A digital employee is usually designed around a single role, such as an “order assistant” or a “finance reconciliation assistant”. It has a defined scope of responsibility and the systems and permissions it may use, handles repetitive, rule-based tasks, and passes matters that need judgment to people.
For example
An order digital employee checks new orders every morning and automatically verifies stock and customer credit limits. Orders with no issues are confirmed directly; those with problems are flagged with the reason and handed to sales.
How companies use it
First sort out which tasks in the role are repetitive and rule-based, then hand those to the digital employee; people handle exceptions and final decisions.
Common misconceptions
Promoting digital employees as a tool for layoffs. The more realistic value is reducing repetitive work so staff can spend their time on work that needs judgment and communication.
Get started
Every change begins with a conversation
Whether you are still looking for direction or already have clear business needs, we would be glad to explore them with you.
Not sure where to start?
Start with a conversation.
A free 30-minute consultation with our team to explore what digital transformation could mean for your company.
Book a free consultationAlready have clear business needs?
We start by understanding your business.
Tell us about your company's current situation, management challenges and goals, and we will explore the right digital approach for you.
Explore servicesWe will reply within 48 hours