What is Natural Language Processing (NLP)?
Technology that lets computers understand and process human language; the basis for machine translation, text classification, intelligent Q&A and more.
In detail
Natural language processing studies how to enable computers to understand text and speech: recognizing intent, extracting key information, judging sentiment and generating answers. Large language models are the most important advance in NLP in recent years, making these capabilities general-purpose and easy to use.
For example
An employee says in one sentence, “Check the return rate of German customers last quarter”, and the system understands the region, time and metric and generates the query automatically.
How companies use it
Commonly used to query business data in natural language, automatically classify emails and tickets, and extract structured information from documents.
Common misconceptions
Ignoring industry and company-specific vocabulary. Product codes and internal abbreviations need to be compiled in advance so the system can understand them correctly.
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