What is delivery management?
Scheduling and tracking deliveries from the warehouse to customers, including routes, vehicles, timing and proof of delivery.
In detail
Delivery management focuses on “whether goods arrive on time and intact”. It covers planning delivery runs and routes, assigning vehicles and drivers, tracking progress in real time, recording proof of delivery and exceptions, and sharing status updates with sales and customers.
For example
When a customer asks where their goods are, customer service can see the vehicle's location and estimated arrival time directly in the system, with no need to call the driver.
How companies use it
Connect delivery status with the order system so that sales, customer service and customers all see the same information.
Common misconceptions
Incomplete proof-of-delivery and exception records. When disputes over damaged or missing goods arise, there is no evidence to go on.
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